Erin now available for virtual sessions in addition to face-to-face keynotes
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Erin’s new book ‘No Rules Rules’ on corporate culture now available for pre-sale
https://www.norulesrules.com/
New audio of The Culture Map book now available.
https://www.amazon.com/Culture-Map-Breaking-Invisible-Boundaries/dp/B07YL7JTT5/
Mapping out Cultural Differences on Teams
The way we are conditioned to see the world in our own culture seems obvious and commonplace. To maximise a multicultural team, managers should identify what is typical in their culture but different from others to open a dialogue of sharing, learning and understanding. During a course I conducted on multicultural negotiations, a young MBA …
Giving Negative Feedback Across Cultures
In 1982, a British Airways plane flew through a cloud of volcanic ash over Indonesia and lost power to its engines. The British pilot, Eric Moody, calmly informed the passengers: “Good evening again ladies and gentlemen, this is the captain here. We have a small problem in that all four engines have failed. We’re doing …
The Most Productive Ways to Disagree Across Cultures
Li Shen, a young Chinese manager who eagerly accepted a job as a marketing manager for L’Oreal after doing her MBA in Europe found herself working at the company’s Shanghai office. Her excellent command of English and acceptable French gave her confidence when dealing with her European colleagues. She didn’t feel there was a cultural …
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Building Trust Across Cultures
Do you trust with your head or with your heart? There is a big difference between cultures when it comes to building trust, and not understanding that can put a business relationship in peril. Karl Morel, an acquisitions expert from Nestlé, found himself in a challenging situation when he was negotiating a joint venture in …
What Makes a Boss too Formal?
Answer the following questions quickly without giving them much thought. Do you expect a boss to wear an Armani suit or khaki trousers with jogging shoes? Should she travel to work on a mountain bike or in a limousine? Do you call him “Mr. Director,” or are you more likely to address him as “Sam”? …
Avoiding Culture Clashes When Making Decisions
When I first moved to Europe, my new Swedish boss, Per Engman, introduced himself as a typical consensus-building manager. Conscious of my American roots, he explained that this was the best way to ensure that everyone was on board and he hoped that I would be patient with this very Swedish process. I was initially …
Tailor Your Presentation to Fit the Culture
Fourteen years ago I moved from Chicago to Paris. The first time I ran a training session in France, I prepared thoroughly, considering how to give the most persuasive presentation possible. I practiced my points, and anticipated questions that might arise. The day of the session, my actions were guided by the lessons I had …