Originally published in Harvard Business Review, January 2014 Anyone who’s spent time in another culture will be aware that the norms and assumptions around conducting meetings are a minefield. But while you can easily accept that in theory, you may have to blow yourself up to really get the point. My big lesson in how not […]

Originally published by Harvard Business Review, April 2012 Everyone knows that a little confrontation from time to time is constructive, right? And the classic business literature confirms it. Patrick Lencioni’s Five Dysfunctions of a Team, for example, discusses at length how to achieve the right amount of confrontation for ultimate team effectiveness — and concludes